ACCESSIBILITY POLICY FOR WALLACETOWN AGRICULTURAL SOCIETY
The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) aims to establish standards that provide Ontarians with disabilities the same opportunity of access to and benefit from goods, services, facilities, accommodation and employment as are provided to other persons. Regulations established under The AODA are being phased in over a period of years.
The purpose of this policy is to provide Wallacetown Fair board members, volunteers and the public with operating guidelines that comply with the AODA and regulations. Such guidelines are included as appendices to this policy. Additional appendices are planned to be added as new regulations come into effect.
(a) any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device
(b) a condition of mental impairment or a developmental disability
(c) a learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language
(d) a mental disorder, or
(e) an injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997.
“Dignity” allows the person with a disability to maintain self-respect and the respect of other people.
“Independence” when a person with a disability is allowed to do things on their own without unnecessary help or interference from others.
“Integration” allows the person with a disability to benefit from the same services, in the same place, and in the same or similar way as others, unless an alternate measure is necessary to enable a person with a disability to access goods or services, employment or the community.
“Equal opportunity” means that a person with a disability has an opportunity to access goods or services, employment and access to the community equal to that given to others.
The Wallacetown Fair is committed to applying the principles and regulations of the AODA to our daily operations so as to provide equal opportunity of access to persons with disabilities within the Wallacetown Fairgrounds and to Wallacetown Fair Activities. The Wallacetown Fair will comply with the Guidelines in the Appendices to this policy.
A. GUIDELINE FOR CUSTOMER SERVICES PROVIDED TO PERSONS WITH DISABILITIES
B. GUIDELINE FOR INTEGRATED ACCESSIBILITY STANDARDS REGULATION
GUIDELINE FOR CUSTOMER SERVICES PROVIDED TO PERSONS WITH DISABILITIES
This guideline is based on Ontario Regulation 429/07 under the Accessibility for Ontarians Act, 2005. It establishes the principles and accessibility standards for the customer service that the Wallacetown Fair provides to persons with disabilities. The Wallacetown Fair is committed to have customer service policy, practices and procedures that are compliant with the Regulation.
“Customers” refers to people who receive goods or services.
“Guide dog” means a guide dog as defined in section 1 of the Blind Persons Rights’ Act.
“Service animal” means an animal for a person with a disability,
(a) if it is readily apparent that the animal is used by the person for reasons relating to his or her disability; or
(b) if the person provides a letter from a physician or nurse confirming that the person requires the animal for reasons relating to the disability.
“Support person” means, in relation to a person with a disability, another person who accompanies him or her in order to help with communication, mobility, personal care or medical needs or with access to goods or services.
Principles for Policy, Practices and Procedures
The Wallacetown Fair will provide services to persons with disabilities based on practices and principles that are consistent with the following:
• Persons with disabilities will be given opportunity for service access, use and benefit that is equal to that given to other persons.
• Such services will be provided in a manner that respects the dignity and independence of persons with disabilities.
• Such services will be integrated with services to other persons, unless an alternative measure is necessary on a temporary or permanent basis.
• The Wallacetown Fair will deal with the use of assistive devices and other measures that enable service access, use and benefit.
• Communication with persons with disabilities will be conducted in a manner that takes the specific needs of the individual with the disability into account.
• Document(s) describing this policy, practices and procedures will be made available to any person on request.
• Where such documents are provided to persons with disabilities the format of the document will take into account the person’s disability. The Wallacetown Fair and the person with a disability may agree on the document format.
• The Wallacetown Fair will inform all persons to whom services are provided that the documents required under this regulation are available on request.
The Wallacetown Fair will ensure that our board members and volunteers are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods, services and facilities.
Examples of assistive devices include the following:
• White cane
• Magnification devices
• Hearing aid
• Personal amplification device
• Mobility devices (i.e. wheelchair, scooter, walker, cane, crutches)
• Personal oxygen tank
The Wallacetown Fair will ensure that our board members and volunteers are trained and familiar with the various assistive devices that the Wallacetown Fair has available for those individuals with disabilities including:
• Golf carts
Information pertaining to the availability of these devices for individuals with disabilities will be posted at the entrance gates, on the website and in the Wallacetown Fair book.
Service Animals and Support Persons
The Wallacetown Fair will ensure that the access, use and benefit of services are not compromised for persons with disabilities who are accompanied by a service animal or support person:
• Service animals will be permitted to enter and remain on the Wallacetown Fair grounds together with the person with a disability.
• Exception: In a case where the service animal is otherwise excluded by law the Wallacetown Fair will provide an alternative measure that enables access, use and benefit from Wallacetown Fair services.
• Service animals are excluded from the following areas:
• – Where food is being prepared.
• Service animals will be permitted to enter and remain on the premises of other Wallacetown Fair activities (ex: Haunted Halloween, beef dinner night, etc), except for in areas where food is being prepared.
• Support persons will be permitted to enter the Wallacetown Fairgrounds together with the person with a disability, and continuing access to the support person will be ensured.
• If a support person is necessary for the health and safety of a person with disabilities, or for the health and safety of other persons, the Wallacetown Fair will require the accompaniment of a support person on the Wallacetown Fair grounds.
• The following information applies to fees for a support person:
• Fees will not be charged for the support person for admission to the Wallacetown Fair.
• Fees will be charged for the support person to go on the rides at the Wallacetown Fair.
• Fees will not be charged to the support person for entrance to Haunted Halloween fairgrounds.
• Fees will be charged for the support person to attend Beef Dinner Night.
• If there is a fee for a support person, the Wallacetown Fair will provide advance notice of the amount by posting this information at the entrance gates, on the website and in the Wallacetown Fair book.
• These policies, practices and procedures will be available to any person on request.
Temporary Disruption to Facilities or Services
If there is a temporary disruption in the facilities or services the Wallacetown Fair provides for persons with disabilities:
• The Wallacetown Fair will provide notice to the public promptly.
• The notice will include information about the reason for the disruption, the expected duration and a description of alternative facilities or services, if available.
• Information pertaining to the temporary disruption to services or facilities will be made available at the following locations:
• Notices posted at entrance gates
• Notices posted throughout the fairground on the facilities that are temporarily out of order (i.e. washrooms or ramps)
• Notice posted on the Wallacetown Fair website
• Announcement over the PA system
• These policies, practices and procedures will be available to any person on request.
Every person who deals with the public on behalf of the Wallacetown Fair or who develops Wallacetown Fair service policies, practices and procedures will receive training about the provision of services to persons with disabilities.
The training program will be consistent with the following:
• Initial training will occur as soon as is practicable after a person is assigned to the above duties.
• Updated training will be provided as policies, practices and procedures are changed.
• Training will be provided each year for every new board member or volunteer of the Wallacetown Fair.
• Training will include:
• A review of the purposes of the Act and requirements of the Regulation.
• Instruction on how to interact and communicate with persons with various types of disability.
• Instruction on the use of available technology and assistive devices, and on interaction with service animals and support persons.Instruction on what to do if a person with a disability is having difficulty accessing Wallacetown Fair services.
• Emergency procedures for assisting persons with disabilities
• The Wallacetown Fair will provide training to board members and volunteers using the following training methods:
• Poster in the main office
• The Wallacetown Fair will track the completion of training by requiring that all board members and volunteers sign and hand in a form which indicates that they have reviewed the material and understand their responsibilities.
The Wallacetown Fair will establish a process, consistent with the following, for receiving and responding to feedback about services to persons with disabilities:
• There will be a location on the fairgrounds designated for receiving feedback in writing (i.e. a suggestion box in office)
• Feedback will also be permitted in person, by telephone, in writing, by electronic text using email or other digital means.
• The specific action(s) of the Wallacetown Fair are to be described on receipt of a complaint.
• All feedback will be directed to the Wallacetown Fair Board.
• Feedback will be responded to as soon as plausible by a Wallacetown Fair board member.
GUIDELINE FOR INTEGRATED ACCESSIBILITY STANDARDS REGULATION
This guideline is based on Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act, 2005: Integrated Accessibility Standards. This Regulation establishes the standards for training and information and communications for every organization that provides goods, services or facilities to the public. The Wallacetown Fair is committed to have training and information and communication policy, practices and procedures that are compliant with the Regulation.
Definitions and exceptions
“Accessible formats” may include, but are not limited to, large print, recorded audio and electronic formats, Braille and other formats usable by persons with disabilities
“Communication supports” may include, but are not limited to, captioning, alternative and augmentative communication supports, plain language, sign language and other supports that facilitate effective communication
“Communication” means the interaction between two or more persons or entities, or any combination of them, where information is provided, sent or received
“Conversion ready” means an electronic or digital format that facilitates conversion into an accessible format
“Information” includes data, facts and knowledge that exists in any format, including text, audio, digital or images, and that conveys meaning.
The information and communications standards do not apply to the following&358;
a) Products and product labels
b) Unconvertible information or communications
c) Information that the Wallacetown Fair does not control directly or indirectly through contractual relationship
If the Wallacetown Fair determines that information or communications are unconvertible, the Fair shall provide the person requesting the information or communication with,
a) an explanation as to why the information or communications are unconvertible; and
b) a summary of the unconvertible information or communications
Information or communications are unconvertible if,
a) it is not technically feasible to convert the information or communications, or
b) the technology to convert the information or communication is not readily available.
• The Wallacetown Fair will ensure that training is provided on the requirements of the integrated accessibility standards referred to in this guideline and on the Human Rights Code as it pertains to persons with disabilities to,
o a) all board members and volunteers,
• The training will be appropriate to the duties of the board members, and volunteers.
• Every person will be trained as soon as practicable.
• The Wallacetown Fair will provide additional training in respect of any changes to the policy on an ongoing basis.
• The Wallacetown Fair will meet these requirements by January 1, 2016.
• The Wallacetown Fair will ensure that processes for receiving and responding to feedback are accessible to persons with disabilities by providing or arranging for the provision of accessible formats and communications supports, upon request.
• The Wallacetown Fair will notify the public about the availability of accessible formats and communications supports through the website.
• The Wallacetown Fair will meet these requirements by January 1, 2016.
Accessible formats and communications supports
• The Wallacetown Fair will provide or arrange for the provision of accessible formats and communication supports for persons with disabilities upon request,
• a) In a timely manner that takes into account the person`s accessibility needs due to disability; and
• b) at a cost that is no more than the regular cost charged to other persons.
• The Wallacetown Fair will consult with the person making the request in determining the suitability of an accessible format or communication support.
• The Wallacetown Fair will notify the public about the availability of accessible formats and communication supports.
• The Wallacetown Fair will meet these requirements by January 1, 2017.
Emergency procedure, plans or public safety information
• The Emergency Plan for the Wallacetown Fair, which outlines emergency procedures, plans and public safety information, can be accessed on the Wallacetown Fair website.
• The Wallacetown Fair will provide the information in the Emergency Plan in an accessible format or with appropriate communication supports, as soon as practicable, upon request.
• If required to evacuate, the Wallacetown Fair will ensure that individuals with disabilities are able to exit the fairgrounds or exit particular facilities within the fairgrounds safely.
• The Wallacetown Fair will meet these requirements by January 1, 2012.